Refund policy

Return & Refund Policy

Effective Date: January 1, 2023

At CableNest, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Guarantee

We proudly offer a 30-day return policy from the date your order is delivered.

If 30 days have passed since your delivery, unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, manuals, and inserts.
  • Not show signs of misuse, damage, alteration, or excessive wear.
  • Be accompanied by proof of purchase or your order confirmation.

Certain products may not qualify for returns due to hygiene, customization, or clearance sale restrictions where permitted by applicable law.

3. How to Request a Return

To initiate a return, please contact our support team before sending any item back.

Email: support@cablenest.sbs

Please include:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos (if the item is damaged or defective)

Our customer support team will provide detailed return instructions.

Please do not return products without prior authorization.

4. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after approval.

Shipping fees (if applicable) are generally non-refundable unless the return is caused by our error.

5. Damaged or Incorrect Orders

If you receive:

  • Damaged products
  • Incorrect items
  • Missing items
  • Manufacturing defects

Please notify us within 7 days of delivery.

We will gladly provide an appropriate solution, including a replacement, partial refund, or full refund where applicable.

6. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled but may qualify for return after delivery.

7. Exchanges

We replace items only if they arrive defective, damaged, or incorrect.

Please contact our support team for exchange eligibility.

8. Contact Information

CableNest

Website: https://cablenest.sbs

Email: support@cablenest.sbs

Address:

802 Martin Ave

Kelowna, BC V1Y 6V3

Canada